This is caused by incorrect DHCP Settings. To manually change the DHCP Settings follow instructions below:

1. Open Command Prompt and run as administrator.
2. type the command: netsh interface ip set address "Mobile Broadband Connection" dhcp

Please note that the name of the interface may vary from device to device.

If you have any additional problems or questions, please contact our Technical Support team today for expert advice.

Contact Activation "Error Code 1" is due to incorrect Access Point Name (APN) details. Please ensure you have the correct APN, Username and Password details entered within the properties tab > profile.

If you have any additional problems or questions, please contact our Technical Support team today for expert advice.

There could be a number of reasons as to why you are getting an activation error appear:

1. The license on the STATUS program has expired - Please contact your system administrator or a Tracline Technical Support Team Member.
2. The STATUS application has not established an internet connection to receive the new license key from the server. Please connect to the internet for 2 minutes and then reboot the application.

1. To check for updates right click on the icon in the system tray > check for updates.
2. Whilst connected to the internet if there is an update that has been approved by your system administrator, the download will begin automatically after 2 minutes.

If you are having problems with your internet connection after running hte diagnose tool within STATUS, you are able to send a detailed report back to network administrators. To do this follow instructions below:

1. Right click on the STATUS icon in the system tray > diagnostic tools.
2. Then choose the Information tab on the STATUS window. In this window you will see a button labelled send report.
3. Click Send Report, then add a description of the fault and time that you reported the error.
4. To finalise the sending of the report click OK.