The Case for a Mobile Management System (MMS)
Mobile devices have become ubiqutious, so how can business manage this change
Mobile Working Procurement & Management has changed very little from the 1980’s
Although the technology used in Mobile Working has dramatically improved in the past three decades, the benefits in productivity, reliability, savings and efficiencies have not kept up with this pace. The problem is not with the Technology employed, rather everything to do with how it is procured and subsequently controlled & managed. Organisations still predominately procure airtime, hardware devices and software independent of each other, hope they work well in a system and if they wish to judge the effectiveness or performance of that system, they are left to individually scrutinise disparate airtime bills or software read-outs with differing metrics to ascertain if the system is delivering the necessary performance. This approach is antiquated, inefficient, costly and severely holding back Mobile Working technology from delivering on its promise.
Recognising a Mobile Working System as a System in it’s own right is Essential
A Computer only functions because an Operating System controls the different technological elements such as RAM, Hard Drive, Processor and so on. Just like a Mobile Working system, these are different technologies working together but whereas a Computer has an Operating System to control it’s own system in order to function, a Mobile Working system currently has nothing to control its individual component parts (Airtime, Hardware & Software). The greatest weakness of the majority of Mobile Working procurement in every industry is the expectation that differing components will simply function well with each other. Organisational procurement research for Mobile Working is largely based on the merits of individual components, whether that be cost or technological benefits, at the expense of ascertaining the true value of that component within the organisations Mobile Working system. Just as the Operating System acted as a system controller for different technologies and unlocked the power of a Computer, Tracline have created a Mobile Working system controller that will unlock the power of Mobile Working technology.
STATUS-The New Way Forward for Mobile Working
Status MMS has been built by Tracline & supported by the UK Government over a period of three years to be the system controller for Mobile Working. It’s a quickly implemented, simple to use cross-platform software tool for both management and end-users. Once activated, the benefits to an organisation become abundantly clear.
Genuine Mobile Working System Wide Visibility with Accurate & Relevant Data
Gone are the costly days of looking over at different metrics on different Mobile Working technologies to ascertain if the System is delivering on expectations. Status provides real-time metrics of how a Mobile Working system is truly functioning as a whole, therefore allowing organisations the ability to make informed decisions on procurement choices & allocation of technological resource. Visibility of relevant data is of the upmost importance for every organisation in order to make sound management decisions and Status brings this tool to the Mobile Working sector.
A New Technological Approach to Airtime because Connection is Key
Organisations have wasted large amounts of finance over decades on buying airtime in the hope of seeing it as the only answer to improving Mobile Working without putting its importance in context of needing to work with other technologies such as Hardware & Software to create a well-functioning system. Having a whole spectrum of Mobile Airtime providers (02, 3UK, EE, Vodafone etc…) and choosing just one of them to procure is an antiquated & limiting way of purchasing this element of the Mobile Working system. Tracline’s approach is to offer the right Airtime provider to work with the specific location required so that and organisation can have peace of mind that the best Airtime for a specific postcode is employed when needed and have the necessary data to show its effectiveness. As a company, being agnostic over airtime networks allows us to honestly state that each network has its own strengths and weaknesses, sometimes only a postcode apart.
At its heart, Tracline’s approach is to focus on Connections, rather than just Airtime and this is central to what the MMS does. This is because the aim of any Mobile Working system is to function to it’s best capacity by its individual components working well together. Focusing on procuring Airtime at the expense of everything else has held back the Mobile Working industry for decades until now. We focus on the best connectivity options for standard & in-building working.
A key feature that determines success is the new release of STATUS. For the first time, it is now possible to PROACTIVELY improve the overall success of the end user experience. We are able to improve what is a normal 70% of 3G/4G connections to a 90-95% success.
Combining Airtime Providers to Enhance Connectivity
Tracline focuses on the best connectivity options for standard & in-building working. By using 3UK, EE, O2 and Vodafone, along with easy-Wi-Fi switching capabilities, Status automatically locates the best & most appropriate connection to ensure the end-user has the most stable connection available for Mobile Working at any given time. This is not a pre-set list of connections, rather Status uses real-time learning to decide which is the best connection for any given moment. The greatest issue facing current Mobile Working systems is what to do when something goes wrong because usually the system either works or fails. Status brings powerful resilience into the equation so that when one connection fails, it automatically switches onto a different connection without affecting the end-user from getting on with their work. This is a significant step forward for Mobile Working that will save considerable lost man-hours and cost to an organisation.
Mobile Working Resilience-Every Organisation needs it, Few Currently Possess It
Organisations need reliability and the current way of Mobile Working does not provide this in an adequate way. Central to this issue is the question of resilience of the Mobile Working infrastructure. Put another way, what measures are enacted when the primary method of connectivity fails? In theory, every organisation should have some degree of resilience built in to its Mobile Working protocols to ensure that Mobile Working end-users can continue working if the primary method of connection fails. In reality, this is not the case and end-users are faced with a binary choice, either the airtime works or it doesn’t and that either enables the end-user to work or not.
Offline working – where does it fit in?
There will always be occasions where mobile signals do not exist (Not spots). In these situations there are sometimes possibilities to work offline. If this is the case and specific client data is required. This information can be downloaded onto the device in advance.
The practicality of this is determined by working with end users when they encounter a problem. They will enter the post code into status as an area where signalling is not acceptable. This will enable the IT support team to proactively supporting the end user with an alternative connectivity – or to advise them in advance in future that “OFFLINE WORKING” is the best approach for this postcode.
Offline working only – the downside.
While this approach offers a technical attraction of certainty. The reality is that this is a very expensive option that negates the productivity benefits of allowing staff to see additional patients each day. The organisation loses the main reason and benefit of mobile working.
The most economical and best technological approach to mobile working is to look at all the airtime and WiFi available along with Offline working when needed. This will present the opportunities for seeing additional patients. It will also save costs on mileage expense claims.
STATUS is not just an app that resides on every device it also provides the basis for a MMS.